These are the terms between you and taivo.eu (Arno Drost, the Netherlands). They are kept short; what they say is what we mean.
taivo.eu hosts websites, domains, e-mail, databases and apps, operated through the panel or through an AI assistant you connect to your account. Whatever your assistant does on your account, it does on your behalf.
You are 18 or older, or have a parent's permission. You keep your password to yourself and tell us if you think somebody else can get in. What happens under your account is your responsibility.
Plans are per website, not per account. The price you see when ordering is the price you pay; it is charged monthly or yearly in advance through Stripe. Price changes are announced by e-mail at least 30 days ahead and apply from your next period.
You can cancel any time, per website, in the panel or through your assistant; the plan then runs to the end of the paid period. Cancel within 14 days of your first payment and that payment is refunded. When a paid plan ends, its paid parts keep working for another four weeks so you have time to decide; after that we switch them off. Your files stay downloadable.
No phishing, malware, spam, infringement of other people's rights, or anything else unlawful. No pages asking for passwords or payment details for a brand that is not yours; the platform checks for that when you publish. In case of abuse we may take a website offline or close an account at once; where we can, we warn first. Reports: abuse@taivo.eu.
We do our best to keep the service available at all times but guarantee no uptime percentage. Maintenance runs every night around 04:00 (Amsterdam); a server may restart briefly then. Larger changes are announced.
We back up every night, keep the copies for 14 days off the machine your site runs on, and test every week that they restore. You remain responsible for your own copy of what matters to you; the panel can download everything.
Our liability for damage is limited to what you paid us in the three months before the damage. We are not liable for consequential loss, lost revenue, or lost data you kept no copy of. None of this limits rights you have as a consumer under the law.
For personal data in your website, database or mailboxes you are the controller and we are the processor. For that:
If these terms change in a way that matters, we e-mail you at least 30 days ahead. Dutch law applies. Disputes go to the competent court in the Netherlands; as a consumer you may also choose the court of your own place of residence.
About these terms or your account: support@taivo.eu.